SHOPPING ASSISTANT
SHOPPING AT THE MAISON ESMÉ ONLINE STORE
Although it is not necessary to create a customer account before purchasing a product from our online store, we generally recommend creating an account in order to gain access to special deals, services and promotional codes. This private area is only accessable by our registered clients.
FINDING A PRODUCT
First, select the desired product by using the navigation menu. Please be advised that not all products are available in our online boutique. Should you be interested in a product that is not available online, please send us an inquiry at customerservice@maison-esme.com.
You can easily navigate through or online boutique or search for certain products by entering the product code into the website’s integrated search bar.
PRODUCT INFORMATION
On every product page you will find information concerning details, sizes, colours, and availability. After opening the product page, you can click on the image to enable the zoom function. This allows you to view the products from close up.
How to order via the product page:
1. Select the desired colour and size
2. Add the product to your shopping bag
3. Once you are ready to check-out, click on the corresponding button to proceed
4. Select your method of payment and shipping
5. Enter your address and the payment credentials on the following page
6. Review the data entered and confirm your order by clicking the „CHECK OUT“ button
PRE-ORDERING PRODUCTS
Some products may be pre-ordered. You have the opportunity to make a reservation for certain products before they are officially sold. In order to do so, you need to create a customer account first. An estimated shipping date will be visible in the product description section. In order to confirm your reservation, a payment must be made. As soon as the product is available, your shipment will be dispatched. After receiving your product, you have the right to return the product within 14 days.
PRE-ORDERING PRODUCTS
Some products may be pre-ordered. You have the opportunity to make a reservation for certain products before they are officially sold. In order to do so, you need to create a customer account first. An estimated shipping date will be visible in the product description section. In order to confirm your reservation, a payment must be made. As soon as the product is available, your shipment will be dispatched. After receiving your product, you have the right to return the product within 14 days.